Refund & Return Policy — Coop & Yard
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and uninstalled
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In its original packaging
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Accompanied by a receipt or proof of purchase
📧 How to Start a Return
To initiate a return, contact us at support@coopandyard.com.
Please note, all return packages must be sent to the following address:
300 Kirkstall Dr, Houston, TX 77090, USA
If your return is accepted, we’ll send you detailed return instructions and, if applicable, a return shipping label.
Items sent back without prior return approval will not be accepted.
You can contact us anytime for return questions at:
📧 support@coopandyard.com
🔄 Returns & Exchanges Overview
| Category | Details |
|---|---|
| Accept Returns | Yes — for both defective & non-defective products |
| Accept Exchanges | Yes |
| Product Condition | New only |
| Return Window | 30 days after delivery |
| Return Method | By mail (returns by appointment only) |
| Return Label | Customer’s responsibility |
| Restocking Fees | No cost |
| Refund Processing Time | 14 business days after inspection |
⚠️ Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is:
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Defective
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Damaged during transit
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Incorrect or missing parts
We’ll evaluate the issue promptly and help resolve it through repair, replacement, or refund.
🚫 Exceptions / Non-Returnable Items
Certain products cannot be returned, such as:
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Custom-built or personalized garden sheds
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Clearance or final sale items
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Gift cards
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, contact our support team before sending it back.
🔄 Exchanges
The quickest way to exchange an item is to return your existing order first.
Once your return is approved and processed, you can place a new order for the item you want.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason — no explanation required.
The item must be unused, in its original packaging, and accompanied by proof of purchase.
💰 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 14 business days.
Please remember it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since approval, please contact us at support@coopandyard.com.
📞 Contact Us
💬 Live Chat: Available on our website
📧 Email: support@coopandyard.com
📱 Phone: +1 (956) 485-9191
📍 Address: 300 Kirkstall Dr, Houston, TX 77090, USA